Builders Warehouse N1 CITY LINDSAY BAD CUSTOMER SERVICE

Builders warehouse N1 City on Sunday 13 September 2020... I returned a item which was incorrect i had my builders card with an no receipt... I spoke to the manager Lindsay (Gentleman) i explained to him that all my transaction was on my card. He was rude and arrogant towards me . It seemed like he did not know how to use the system and i explained that i have a online receipt!!! he seemed really *********** and did not know what to do... I waited 30 mins until he told me that he cannot assist me... I then explained its a builders item here the lable ....I am a loyal supporter of builders and i am getting quite disgusted about the service at the branches and *********** staff