Builders Warehouse Midrand Dishonesty and Bad Experience.

On the morning of the 19 march 2024, Sunday I went into builders warehouse midrand, I had taken 4x bicycle hooks from the shelves, each marked at R35 on the respective shelf, upon ringing the items at the till the cashier says the brackets are approx R150 each, the "manager" Mr. Donald Zama then assisted the cashier and explained to me that he will charge me R35 for the brackets, I then proceeded to tap my card when I encountered problems with my card. I then told the cashier that I would return with cash, I returned to the shop 10 minutes later around 11:30 to pay for the items only to discover that the items were stocked back on the shelves and the price tags removed from the shelves. Donald Zama then told me that the hooks are no longer R35 but now approx R150. I asked to speak to Donald's superior to which he rep**** that "his managers are not in the shop" and that he's the only person I can speak to, I then proceeded to leave and called the customer care line and spoke to Vuyile Trust who told me that he will escalate the matter.

My complaint is two fold in that I as a long standing builders warehouse customer should pay the agreed price at which Donald Zama had honored at the till of R35 per hook and that it is improper conduct of Donald Zama to be dishonest to me as a customer and change the price of the said hook upon my return with the cash.

My other complaint and item I would like to enquire about is about Donald Zamas truthfulness about his superior being away and not in the shop for me to escalate the problem.

This is potentially two counts of dishonesty to a customer by Donald Zama, number 1 being the dishounoring of the agreed price and number 2 him saying that there was nobody else in the store to escalate the matter to.

I find this distasteful to say the least that customers are **** to and treated in this manner, and all of the above happening while I had my little baby in my arms carrying him around.

Please could someone assist with this matter?

Regards Shanon