Builders Warehouse is PATHETIC

I have searched Hi and Low for a product, I even went to two of the Builders stores. Then one in the Vaal and the one in Alberton. After I spent over 30 mins in each store and not one person asking me for assistance I walked to the electrical department to ask if they have stock of the product I'm looking for, the personal of each store was SO DAMN RUDE that I just turned around and thought myself to order the product online. I ordered on 29/06/21 (Order Nr ***) with the invoice amount just over 11K (Includes delivery fees) On the order email it states that the item will be delivered on 02/07/21. I haven't received anything yet. I enquired about it via email again. (REF NR ***) And they said they are looking into it. Today I enquired again with another reference (ref nr ***) again,They are looking into it. I would like to know WHEN AM I GETTING MY ORDER?