BUILDERS WAREHOUSE IS MISSING THE CUSTOMER

If there was a ZERO I would select that. I have a paint order for R12k - it is the most frustrating thing for a customer to not be able to phone the store directly. At Builders you need to phone 0860 number - explain your full story - then they log the call with a reference # - then they email you to confirm the ref # - then they forward the call to the relevant store - and IF YOU ARE LUCKY you hear from someone within 3 days. Absolute MADNESS!!! Today I called the 0860# - asked to be put through to N1 City branch - they took my details and forwarded it to the store - 4hrs later I phoned BACK to say I am STILL waiting. again they try to put me through - no answer from the store. Then while in a meeting I see a missed call - after my meeting I call back - it's the damn 0860 # again... I ask for the store - AGAIN no answer from the store. It is now 16:29 and STILL no contact between the PAINT Department at N1 City and myself. R12K order too late. Hello BUCO!