BUILDERS WAREHOUSE INFERIOR SERVICE

Builders Warehouse Strubensvalley carried the monopoly in the area for many years. They delivered a service which the consumer just had to accept. Then Chamberlain and Leroy Merlin opened in close proximity. These two stores offered a far superior service. Builders was not prepared for this competition, and have taken a serious hiding because of their service attitude they displayed. Be careful of how you treat your customers. It will come back to bite you. Builders is experiencing this now.