Builders Warehouse *********** and ******** towards their incorrect deliveries

I have ordered 20 bags of Charcoal online, Builders decided to deliver 15 Bags of Briquettes and 5 Charcoal. I have contacted their customer care on 07/07/2020 to correct this mistake and deliver what was actually ordered. It is almost a month and a half later and 6 follow up mails to their customer support. I still have not received a reply form them or the correct delivery. It is most frustrating and wish that they can resolve this and give me what I paid for.

My order number with them is ***. They seem not to respond to emials or phone calls. The one instance I got hold of them via phone. I was promised that Builders Centurion will be I contact the same day. That also did not happen.