NM
Nqobile M
1 reviews | Active since Sept 2025
22 Oct 2025, 21:39
Builders warehouse ignored ***** on my profile, I lost all of my savings.
I am furious with Builders Warehouse! On 8 August 2025, two unauthorized purchases were made at Southgate Builders Express and Glen Eagles Builders Warehouse — without my consent. I called immediately to stop the collections, but no one acted, and the items were still picked up. I lost all my savings! A ******** case has been opened at Mondeor SAPS (113/08/2025). For three months, I’ve been calling every week. They promise to “call back” but never do. No answers, no accountability. Warning: Do not trust Builders’ profile system. They will ignore ***** alerts, allow unauthorized purchases, and leave you to suffer the loss.
Helpful (0)
Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
23 Oct 2025, 08:07Hi Nqobile Manzini,
Thank you for bringing this to our attention. I'm very sorry for the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind Regards
JF
Thank you for bringing this to our attention. I'm very sorry for the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind Regards
JF
Builders Warehouse's reply23 Oct 2025, 08:07
Official
Hi Nqobile Manzini,
Thank you for bringing this to our attention. I'm very sorry for the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind Regards
JF
Thank you for bringing this to our attention. I'm very sorry for the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind Regards
JF
Builders Warehouse's replyOfficial
23 Oct 2025, 08:11I do see that your query is with our ***** team, and they are investigating this for you.
I understand it has been a long time now, they just want to make sure that this gets resolved for you properly. JF
I understand it has been a long time now, they just want to make sure that this gets resolved for you properly. JF
Builders Warehouse's reply23 Oct 2025, 08:11
Official
I do see that your query is with our ***** team, and they are investigating this for you.
I understand it has been a long time now, they just want to make sure that this gets resolved for you properly. JF
I understand it has been a long time now, they just want to make sure that this gets resolved for you properly. JF
NM
Nqobile M's updateReviewer Update
02 Nov 2025, 16:01For four months, I have made repeated attempts to obtain feedback from your ***** team and customer care department. Each time, I am told that the matter “is under investigation,” yet no progress, update, or written communication has been provided. This prolonged inaction constitutes gross negligence and a failure of duty of careowed to your customers.
I am hereby demanding the following receipt:
- A written update on the current status of the investigation;
- A clear timeline for resolution; and
- The name and direct contact details of the person responsible for handling my case.
Should Builders Warehouse continue to ignore this matter, I will be left with no alternative but to escalate this complaint to the National Consumer Commission, and legal counsel for further action.
NM
Nqobile M's update02 Nov 2025, 16:01
Reviewer Update
For four months, I have made repeated attempts to obtain feedback from your ***** team and customer care department. Each time, I am told that the matter “is under investigation,” yet no progress, update, or written communication has been provided. This prolonged inaction constitutes gross negligence and a failure of duty of careowed to your customers.
I am hereby demanding the following receipt:
- A written update on the current status of the investigation;
- A clear timeline for resolution; and
- The name and direct contact details of the person responsible for handling my case.
Should Builders Warehouse continue to ignore this matter, I will be left with no alternative but to escalate this complaint to the National Consumer Commission, and legal counsel for further action.
Builders Warehouse's replyOfficial
03 Nov 2025, 08:23Hi Nqobile,
I understand your frustration regarding this matter.
Our team is trying to have this resolved as soon as possible. JF
I understand your frustration regarding this matter.
Our team is trying to have this resolved as soon as possible. JF
Builders Warehouse's reply03 Nov 2025, 08:23
Official
Hi Nqobile,
I understand your frustration regarding this matter.
Our team is trying to have this resolved as soon as possible. JF
I understand your frustration regarding this matter.
Our team is trying to have this resolved as soon as possible. JF