WG
Wesley G

1 reviews | Active since Nov 2017

23 Nov 2017, 09:58

Builders Warehouse Helderview

This is my second time reporting the poor service at Builders Warehouse. To make a long story it has been more than 2 weeks since i purchased a door at Builders and still no door. All these complaints are rep**** to with an apology which means absolutely nothing. Promises that are never kept and no compensation for wasted money and time. In the end of the day Builders Warehouse is not a reliable or trustworthy brand and I would advise anyone planning to build or renovate their homes to rather make use of other stores such as Build it and Brights who offer the same items for a more affordable price and most importantly make effort to ensure the proper service delivery is met.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply23 Nov 2017, 11:24
Official

Hi Wesley,

Thank you for bringing this to our attention.

I’m sorry for the experience you've had and that your query hasn't been resolved.

I will be doing a follow up to have this sorted for you and get back to you.

Regards
Suhayfa Gabriels

WG
Wesley G's update23 Nov 2017, 11:33
Reviewer Update
No offence Suhayfa but your apologies and assurance means nothing to me as it has been said to me before. I would like to have my door and never have to deal with you guys ever again.
Builders Warehouse
Builders Warehouse's reply23 Nov 2017, 16:47
Official

Hi Wesley,

I understand where you're coming from.

I can assure you the matter is being looked into. The branch manager has tried calling you and haven't been able to reach you.

Please can you provide me with an alternate number that we can reach you on.

Regards,
Suhayfa Gabriels