NM
Nqobile M
1 reviews | Active since Sept 2025
18 Nov 2025, 23:28
Builders Warehouse has completely failed me
Worst, horrible, Stressful, frustrating, depressing, Not trustworthy, careless,neglectful , not worth it.
Builders Warehouse has completely failed me. After two *****ulent purchases were made on my account on 8 August 2025, I immediately reported the issue yet the goods were still released to ********s despite my warning. I escalated the matter to the Consumer Goods & Services Ombud, but Builders has ignored every call, made zero effort to assist, and provided no clarification or communication. My savings for December home improvements are gone because of their negligence. Builders Warehouse, your silence is unacceptable. I will continue raising awareness on my social media platforms until justice is served.
Helpful (0)
Replies (7)0
Replies (7)
Builders Warehouse's replyOfficial
19 Nov 2025, 08:11Hi Nqobile,
Thank you for contacting us.
I'm sorry for the service you've received and for the experience you've had.
This matter has been escalated, and we are currently working towards a resolution.
We will provide feedback as soon as possible.
Regards,
BB
Thank you for contacting us.
I'm sorry for the service you've received and for the experience you've had.
This matter has been escalated, and we are currently working towards a resolution.
We will provide feedback as soon as possible.
Regards,
BB
Builders Warehouse's reply19 Nov 2025, 08:11
Official
Hi Nqobile,
Thank you for contacting us.
I'm sorry for the service you've received and for the experience you've had.
This matter has been escalated, and we are currently working towards a resolution.
We will provide feedback as soon as possible.
Regards,
BB
Thank you for contacting us.
I'm sorry for the service you've received and for the experience you've had.
This matter has been escalated, and we are currently working towards a resolution.
We will provide feedback as soon as possible.
Regards,
BB
NM
Nqobile M's updateReviewer Update
19 Nov 2025, 10:18Same replies every without any action, this is annoying.
NM
Nqobile M's update19 Nov 2025, 10:18
Reviewer Update
Same replies every without any action, this is annoying.
Builders Warehouse's replyOfficial
19 Nov 2025, 10:22Hi Nqobile,
Thank you for your response.
I'm sorry for the frustration and inconvenience caused by this delay.
This is under investigation, and our team will contact you as soon as an update becomes available.
Regards,
BB
Thank you for your response.
I'm sorry for the frustration and inconvenience caused by this delay.
This is under investigation, and our team will contact you as soon as an update becomes available.
Regards,
BB
Builders Warehouse's reply19 Nov 2025, 10:22
Official
Hi Nqobile,
Thank you for your response.
I'm sorry for the frustration and inconvenience caused by this delay.
This is under investigation, and our team will contact you as soon as an update becomes available.
Regards,
BB
Thank you for your response.
I'm sorry for the frustration and inconvenience caused by this delay.
This is under investigation, and our team will contact you as soon as an update becomes available.
Regards,
BB
NM
Nqobile M's updateReviewer Update
13 Dec 2025, 08:2213 December 2025.
Months later and @BuildersWarehouse has still not returned my money.My house is leaking. It’s raining. And the savings I kept on my Builders profile (meant to fix my home this month) are gone because of your negligence.I reported the ***** immediately. I escalated to @CGSO_SA. I made repeated calls.
No refund. No explanation. No accountability.This is not poor service — this is indifference to real harm.I will never support, recommend, or trust Builders Warehouse again. I am pursuing legal action and will continue speaking out until this is resolved.Silence does not erase responsibility.
Months later and @BuildersWarehouse has still not returned my money.My house is leaking. It’s raining. And the savings I kept on my Builders profile (meant to fix my home this month) are gone because of your negligence.I reported the ***** immediately. I escalated to @CGSO_SA. I made repeated calls.
No refund. No explanation. No accountability.This is not poor service — this is indifference to real harm.I will never support, recommend, or trust Builders Warehouse again. I am pursuing legal action and will continue speaking out until this is resolved.Silence does not erase responsibility.
NM
Nqobile M's update13 Dec 2025, 08:22
Reviewer Update
13 December 2025.
Months later and @BuildersWarehouse has still not returned my money.My house is leaking. It’s raining. And the savings I kept on my Builders profile (meant to fix my home this month) are gone because of your negligence.I reported the ***** immediately. I escalated to @CGSO_SA. I made repeated calls.
No refund. No explanation. No accountability.This is not poor service — this is indifference to real harm.I will never support, recommend, or trust Builders Warehouse again. I am pursuing legal action and will continue speaking out until this is resolved.Silence does not erase responsibility.
Months later and @BuildersWarehouse has still not returned my money.My house is leaking. It’s raining. And the savings I kept on my Builders profile (meant to fix my home this month) are gone because of your negligence.I reported the ***** immediately. I escalated to @CGSO_SA. I made repeated calls.
No refund. No explanation. No accountability.This is not poor service — this is indifference to real harm.I will never support, recommend, or trust Builders Warehouse again. I am pursuing legal action and will continue speaking out until this is resolved.Silence does not erase responsibility.
Builders Warehouse's replyOfficial
13 Dec 2025, 09:01Hi Nqobile,
I'm sorry for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
I'm sorry for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
Builders Warehouse's reply13 Dec 2025, 09:01
Official
Hi Nqobile,
I'm sorry for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
I'm sorry for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
NM
Nqobile M's updateReviewer Update
13 Dec 2025, 17:09Good day Builders,
I have received your feedback. . I have submitted the requested documents and await the actual refund, which will be the only indication that this matter is concluded.
I have received your feedback. . I have submitted the requested documents and await the actual refund, which will be the only indication that this matter is concluded.
NM
Nqobile M's update13 Dec 2025, 17:09
Reviewer Update
Good day Builders,
I have received your feedback. . I have submitted the requested documents and await the actual refund, which will be the only indication that this matter is concluded.
I have received your feedback. . I have submitted the requested documents and await the actual refund, which will be the only indication that this matter is concluded.
Builders Warehouse's replyOfficial
15 Dec 2025, 08:17Hi Nqobile,
Thank you for your response.
I'll forward your feedback to our team, and they will be in touch as soon as possible with an update.
Regards,
BB
Thank you for your response.
I'll forward your feedback to our team, and they will be in touch as soon as possible with an update.
Regards,
BB
Builders Warehouse's reply15 Dec 2025, 08:17
Official
Hi Nqobile,
Thank you for your response.
I'll forward your feedback to our team, and they will be in touch as soon as possible with an update.
Regards,
BB
Thank you for your response.
I'll forward your feedback to our team, and they will be in touch as soon as possible with an update.
Regards,
BB