Builders Warehouse Glen eagles return policy and management is unacceptable

When returning items the policy of builders is terrible and needs to be relooked at. I was second in the line to return an item -> the cashier had to get cash to pay the person who was first in the line. The cashier said she would go see a manager for cash and came back with money but had to wait for the same manager to add the money on the system (I believe the manager should have made it a point to care about her customers) The cashier was taking allot of heat but was polite to the customers, I felt bad for her, that builders create policies that torture their employees. The manager however came 10 minutes after the cashier. The person in the front of the line mentioned to the manager while she was sluggishly walking to the cashier that he has been waiting a long time, the manager answered "what must I do?, must I run for you? I don't think so" . The whole process was an entire 30 to 40 minute wait. Perhaps builders should reconsider their process, its so terrible you would think that they are have made a process to deter clients from returning their goods. one person in the back of the line actually left. I have come to the conclusion that I wont be purchasing from builders warehouse glen eagles again. I believe the process of returning should be as quick as the process of purchasing.