BUILDERS WAREHOUSE GEZINA has horrible service

I purchased a door in-store on 26 April 2022 and paid for delivery, the day before the public holiday. It is now the 9 May 2022 and the door has not been delivered.

The ***number on the receipt and website does not work at all - so you have to write out the query on the website (which I have done twice). Someone contacted me on the 011 790 number and told me that the matter will be sorted out, yet nothing has been done. I have subsequently call the 011 number 3 times there after and no one can help me? The one time the 011 person got hold of a person at the Gezina branch they said they tried calling me but they were not getting through - yet I forced to make a store card while I was purchasing and all my information is there, including my email address where they sent me the receipt on the 29th.

Now I have to hound BUILDERS WAREHOUSE for an item I bought and paid for to be delivered??