RP
Robert P
1 reviews | Active since Jul 2012
11 Aug 2015, 09:34
Builders Warehouse flout the CPA
On 16 May 2015 I purchased a lawnmower from Builders Warehouse, at the Northgate Cape Town branch. On the afternoon Saturday 8 August 2015 I wanted to mow the lawn. I found that the mower didn't work. I immediately returned the mower back to Northgate branch. <br> The guy there tested the mower. He confirmed it was broken. He said the mower would have to be sent away - approx 21 days. I asked if I then could have a loan mower. He said that there wasn't one.<br> I spoke to the manager, Mira Meyer. I explained that I wanted to my my lawn, and, at least, wanted a loan mower. She refused. I pointed out that the terms of the sale to me state \Within 6 months from date of purchase
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Replies (1)Builders Warehouse's replyOfficial
11 Aug 2015, 10:03Hello Robert Patrick,
Thank you for the feedback regarding the unsatisfactory service that was rendered to you at our City Store. I have spoken to one of the managers and he will be giving you a call soon.
Please accept my apology for the way your enquiry was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for the feedback regarding the unsatisfactory service that was rendered to you at our City Store. I have spoken to one of the managers and he will be giving you a call soon.
Please accept my apology for the way your enquiry was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply11 Aug 2015, 10:03
Official
Hello Robert Patrick,
Thank you for the feedback regarding the unsatisfactory service that was rendered to you at our City Store. I have spoken to one of the managers and he will be giving you a call soon.
Please accept my apology for the way your enquiry was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for the feedback regarding the unsatisfactory service that was rendered to you at our City Store. I have spoken to one of the managers and he will be giving you a call soon.
Please accept my apology for the way your enquiry was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
