RP
Robert P

1 reviews | Active since Jul 2012

11 Aug 2015, 09:34

Builders Warehouse flout the CPA

On 16 May 2015 I purchased a lawnmower from Builders Warehouse, at the Northgate Cape Town branch. On the afternoon Saturday 8 August 2015 I wanted to mow the lawn. I found that the mower didn't work. I immediately returned the mower back to Northgate branch. <br> The guy there tested the mower. He confirmed it was broken. He said the mower would have to be sent away - approx 21 days. I asked if I then could have a loan mower. He said that there wasn't one.<br> I spoke to the manager, Mira Meyer. I explained that I wanted to my my lawn, and, at least, wanted a loan mower. She refused. I pointed out that the terms of the sale to me state \Within 6 months from date of purchase

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Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Aug 2015, 10:03
Official
Hello Robert Patrick,

Thank you for the feedback regarding the unsatisfactory service that was rendered to you at our City Store. I have spoken to one of the managers and he will be giving you a call soon.

Please accept my apology for the way your enquiry was handled.

Regards,
Xoliswa Mkwananzi
Customer Service Agent