Builders Warehouse - False advertising
<p>Builders warehouse advertised 6mm Plywood on their website for R149.99. I went all the way there and bought two sheets. They charged me R248.99 per sheet. I phoned customer services who stated that their website did not always keep in touch with the store. Hullooo this is Builders Warehouse. Huge Company.</p> <p>That is nearly 70% more than advertised.</p>
Good Afternoon John,
Thank you for your feedback.
I'm sorry to hear about your recent experience at our Strubens Valley branch.
This isn't the type of customer service we would want you to receive.
I've escalated this matter to our online team, for the error to be corrected.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Good Afternoon John,
Thank you for your feedback.
I'm sorry to hear about your recent experience at our Strubens Valley branch.
This isn't the type of customer service we would want you to receive.
I've escalated this matter to our online team, for the error to be corrected.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
How about a credit for the difference. After all, it was false advertising.
Better still, pay the difference over to a charity and send me a receipt.
How about a credit for the difference. After all, it was false advertising.
Better still, pay the difference over to a charity and send me a receipt.