BUILDERS WAREHOUSE FAJE PROMOTIONS

It has happened many times now where you have promotions on your website, but conveniently are out of stock at all builders warehouse stores...***...are all your promotions bull****? A few months ago (our firsr experience with this ****) we were told you had no stock of an item on promotion, but we were eventually taken to the storage room where we found the item we were looking for (marked down). Please explain yourself, because this is ********!