MP
Matsobane P
1 reviews | Active since Feb 2017
26 Jan 2026, 21:19
Builders Warehouse – Failing to Honour 12-Year Guarantee
I purchased a sink mixer from Builders Warehouse Atteridgeville on 25 February 2023. It comes with a 12-year guarantee.
In November 2025, the tap started leaking. The supplier refused to assist, claiming it was a “maintenance” issue — without even inspecting the product.
The wording on the box regarding the guarantee is ambiguous, making it unclear what is actually covered.
After following up with Builders Warehouse customer service on 15 January 2026, my case was dismissed without any explanation.
I am extremely disappointed. This product is still within the guarantee period, yet I am left without support. I expect Builders Warehouse to honour the guarantee and repair or replace the tap immediately.
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
27 Jan 2026, 08:16Hi Matsobane,
Thank you for contacting us.
I'm sorry for the service you've received.
I'll look into this matter for you, and we will be in touch.
Regards,
BB
Thank you for contacting us.
I'm sorry for the service you've received.
I'll look into this matter for you, and we will be in touch.
Regards,
BB
Builders Warehouse's reply27 Jan 2026, 08:16
Official
Hi Matsobane,
Thank you for contacting us.
I'm sorry for the service you've received.
I'll look into this matter for you, and we will be in touch.
Regards,
BB
Thank you for contacting us.
I'm sorry for the service you've received.
I'll look into this matter for you, and we will be in touch.
Regards,
BB
MP
Matsobane P's updateReviewer Update
19 Feb 2026, 02:26Builders service is poor. After they said they look into my matter, they asked for my details and didn’t come back. Only after I followed up, they rep**** and guess the outcome: they rejected my claim even though they admitted that their wording is ambiguous. They also thanked me for bringing the wording issue to their attention and will correct it. Admitting fault and not take responsibility. Not buying there anymore.
MP
Matsobane P's update19 Feb 2026, 02:26
Reviewer Update
Builders service is poor. After they said they look into my matter, they asked for my details and didn’t come back. Only after I followed up, they rep**** and guess the outcome: they rejected my claim even though they admitted that their wording is ambiguous. They also thanked me for bringing the wording issue to their attention and will correct it. Admitting fault and not take responsibility. Not buying there anymore.
Builders Warehouse's replyOfficial
19 Feb 2026, 08:06Hi Matsobane,
I'm sorry for the service received.
I've followed up and I see that you were advised that unfortunately leakage is not covered under the warranty/guarantee of the tap
Regards
KD
I'm sorry for the service received.
I've followed up and I see that you were advised that unfortunately leakage is not covered under the warranty/guarantee of the tap
Regards
KD
Builders Warehouse's reply19 Feb 2026, 08:06
Official
Hi Matsobane,
I'm sorry for the service received.
I've followed up and I see that you were advised that unfortunately leakage is not covered under the warranty/guarantee of the tap
Regards
KD
I'm sorry for the service received.
I've followed up and I see that you were advised that unfortunately leakage is not covered under the warranty/guarantee of the tap
Regards
KD
MP
Matsobane P's updateReviewer Update
19 Feb 2026, 08:36Hi,
And where in your policy do you specify that? That is the issue I have been raising here and no one from your team is willing to address that. What you are raising should have been put on the wording then we will not be here. But because you are trying to **** people, you make your wording so vague for customers to fall for your ****.
And where in your policy do you specify that? That is the issue I have been raising here and no one from your team is willing to address that. What you are raising should have been put on the wording then we will not be here. But because you are trying to **** people, you make your wording so vague for customers to fall for your ****.
MP
Matsobane P's update19 Feb 2026, 08:36
Reviewer Update
Hi,
And where in your policy do you specify that? That is the issue I have been raising here and no one from your team is willing to address that. What you are raising should have been put on the wording then we will not be here. But because you are trying to **** people, you make your wording so vague for customers to fall for your ****.
And where in your policy do you specify that? That is the issue I have been raising here and no one from your team is willing to address that. What you are raising should have been put on the wording then we will not be here. But because you are trying to **** people, you make your wording so vague for customers to fall for your ****.
Builders Warehouse's replyOfficial
19 Feb 2026, 09:23Hi Matsobane,
Unfortunately this is the feedback from the supplier.
Regards
KD
Unfortunately this is the feedback from the supplier.
Regards
KD
Builders Warehouse's reply19 Feb 2026, 09:23
Official
Hi Matsobane,
Unfortunately this is the feedback from the supplier.
Regards
KD
Unfortunately this is the feedback from the supplier.
Regards
KD