PW
Peter W
1 reviews | Active since Mar 2019
02 Jan 2020, 10:32
Builders Warehouse ethics
I purchased a brand new Flymo from Builders in Kenilworth in Sept 19 after my old one expired after 20 years service. After 4 months the new Flymo shredded its drive belt and despite extensive search I couldn't find anyone who stocked a replacement. It seem Flymo no longer have presence in SA. Lo and behold I visited Builder in Stellenbosch this week to find they still had an identical Flymo for sale (old stock I assume). Despite knowing that parts are not available Builders still planned on selling this to an unsuspecting buyer. This is immoral and ******** in my mind
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Replies (1)Builders Warehouse's replyOfficial
02 Jan 2020, 11:08Hi Peter,
Thanks for your feedback.
I'm sorry to hear your experience, thanks for making me aware of this.
Allow me to address this with our buying team, kindly note that I will be in contact with you as well. I will need additional details to further assist.
I can reassure you that as a business, we always strive to give you quality products, I will follow up your concerns to ensure that we improve our service.
Please feel free to give us a shout if you need anything else, I look forward to speaking with you shortly.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear your experience, thanks for making me aware of this.
Allow me to address this with our buying team, kindly note that I will be in contact with you as well. I will need additional details to further assist.
I can reassure you that as a business, we always strive to give you quality products, I will follow up your concerns to ensure that we improve our service.
Please feel free to give us a shout if you need anything else, I look forward to speaking with you shortly.
Regards,
Josh
Best regards,
Builders Warehouse's reply02 Jan 2020, 11:08
Official
Hi Peter,
Thanks for your feedback.
I'm sorry to hear your experience, thanks for making me aware of this.
Allow me to address this with our buying team, kindly note that I will be in contact with you as well. I will need additional details to further assist.
I can reassure you that as a business, we always strive to give you quality products, I will follow up your concerns to ensure that we improve our service.
Please feel free to give us a shout if you need anything else, I look forward to speaking with you shortly.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear your experience, thanks for making me aware of this.
Allow me to address this with our buying team, kindly note that I will be in contact with you as well. I will need additional details to further assist.
I can reassure you that as a business, we always strive to give you quality products, I will follow up your concerns to ensure that we improve our service.
Please feel free to give us a shout if you need anything else, I look forward to speaking with you shortly.
Regards,
Josh
Best regards,
