Builders Warehouse employs aggressive people

I am writing to warn future customers about Builders Warehouse employees.

To begin with, I was not notified that part of my split order would be delivered.. While I understand that orders may be split, the lack of communication is unacceptable and immediately created confusion.

More concerning, however, is the conduct of the delivery driver listed as A. Booi (or a similarly named individual). The individual arrived visibly annoyed, displayed an aggressive attitude, and reacted negatively to something as basic as knocking on the front door. During the interaction with my sister, their demeanor was horrid. They threw the waybill on the ground and left abruptly.

This behaviour is completely unacceptable under any circumstances. In a country like South Africa, where the realities of gender-based violence are severe and ongoing, this kind of aggression is not something we take lightly or tolerate. Deliveries should never feel unsafe or confrontational. Our home is a space where interactions are always peaceful and respectful, and this experience has been deeply unsettling.

To make matters worse, the delivery itself was incomplete. The potting soil was missing, along with outstanding items including rubber coating and concrete mix. At this stage, my priority is simply to receive all remaining items in full, without further incident.

I am extremely disappointed in Builders Warehouse. This experience has left me shaken, and it has fundamentally broken my trust in your service. I will never ever order anything from Builders Warehouse, and will actively discourage everyone I come in contact with online and offline to not support this business. I know my purchase is a blip in the ocean. It is why the flippant attitude of your aggressive can flourish. Karma is real