RT
Robert T

1 reviews | Active since Apr 2011

20 May 2015, 17:17

Builders Warehouse does it again again and again

This is happening too often, at too many Builder Warehouse and Builders Express branches. This time Builders Warehouse Somerset West. I took a 5 litre tin of SupaSeal from the shelf marked at R339.00 at the till it scanned at R380.00. As usual I accompanied the cashier to the shelf, pointed out the bar code, back to the till, the supervisor was called and eventually I paid the price as marked on the shelf. My time wasted and a number of irate customers waiting. This has happened to me 6 times, at 3 different branches. Is this Builders Warehouse's National policy? I wonder??

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply20 May 2015, 17:36
Official
Hello rmtodd,

It is with concern that I read about your experience at our Helderberg Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.

I further wish to thank you for taking the time to bring this matter to our attention.

Regards,
Xoliswa Mkwananzi
Customer Service Agent