RH
Ryan H
1 reviews | Active since Aug 2017
11 Feb 2019, 15:29
Builders Warehouse DIY draws.
Bought 4 draw cabinet , get home start building it. Not enough *****s. Next day drive back to builders get more *****s. Next day start building again it’s the wrong *****s go back to builders no one gives a ****. Eventually the rep told me they don’t use those *****s I must make my own wholes in the cabinet. What a joke and the box didn’t come with instructions. Get instructions from them and it doesn’t tell you how to assemble draws only the frame. Poor service quality.
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Builders Warehouse's replyOfficial
11 Feb 2019, 17:47Hi Ryan,
Thank you for bringing this to our attention. I'm sorry for the experience you've encountered from our Boksburg and Kempton Park stores especially when it comes to the products you've purchased.
I can assure you that this is certainly not what we want happening to any of our customers.
We will address the above matter with the relevant parties at both stores to ensure that there are steps taken in bettering our customer experiences.
I will contact you shortly regarding your complaint.
Regards,
Athena
Thank you for bringing this to our attention. I'm sorry for the experience you've encountered from our Boksburg and Kempton Park stores especially when it comes to the products you've purchased.
I can assure you that this is certainly not what we want happening to any of our customers.
We will address the above matter with the relevant parties at both stores to ensure that there are steps taken in bettering our customer experiences.
I will contact you shortly regarding your complaint.
Regards,
Athena
Builders Warehouse's reply11 Feb 2019, 17:47
Official
Hi Ryan,
Thank you for bringing this to our attention. I'm sorry for the experience you've encountered from our Boksburg and Kempton Park stores especially when it comes to the products you've purchased.
I can assure you that this is certainly not what we want happening to any of our customers.
We will address the above matter with the relevant parties at both stores to ensure that there are steps taken in bettering our customer experiences.
I will contact you shortly regarding your complaint.
Regards,
Athena
Thank you for bringing this to our attention. I'm sorry for the experience you've encountered from our Boksburg and Kempton Park stores especially when it comes to the products you've purchased.
I can assure you that this is certainly not what we want happening to any of our customers.
We will address the above matter with the relevant parties at both stores to ensure that there are steps taken in bettering our customer experiences.
I will contact you shortly regarding your complaint.
Regards,
Athena