Builders Warehouse – Delivery Issue

I am extremely disappointed with the delivery service from Builders Warehouse. My order was scheduled for delivery on November 11. After calling the customer service centre, I was assured the order would arrive as planned. However, I received a call on Monday afternoon stating there was a backlog and that my delivery would instead be prioritised for first thing Tuesday morning, November 12.

Despite this assurance, I received an SMS and email at 8:33 AM on Tuesday saying I was "unreachable," and that I would now need to reschedule the delivery. I was waiting for the delivery and did not receive any calls or attempts to reach me. Because of this, I have now had to postpone my tiling project, which has caused unnecessary inconvenience and delays.

I expect my order to be delivered by the end of today, November 12. I don’t care if Builders Warehouse needs to outsource the delivery—this needs to be resolved immediately, as I am not willing to postpone my project again. This lack of communication, failed promises, and now additional delays are completely unacceptable. I expected a much higher level of service from a reputable company like Builders Warehouse. This experience has made me seriously reconsider future purchases from them.