Builders Warehouse delaying the transfer of my funds to my account

I deposited R10000 into my Builders Warehouse account profile number *** on the 12th of April 2026 and funds were not reflecting, I called on the 14th of April 2026 and was assisted by Nandipha Rulashe; call reference 2pr7u. She asked me to send a proof of payment so that they can escalate the matter for the funds to be transferred to my Builders Warehouse account. I sent the proof of payment on the same day and she advised me that my case has been escalated. Today, the 16th of April I called again to follow up, and was assisted by Kyle or Carl who advised me that from the system Nandipha hasn’t escalated the case to her manager. I am sitting here frustrated with so much must that is with Builders Warehouse and doesn’t get transferred to the right account and no honest feedback gets sent to me. Builders Warehouse I want my money