1 reviews | Active since Dec 2019
Builders warehouse
Update: I am still very disappointed with builders Newmarket. After builders was a day late on delivery they pitched up on 20/12/2019 @ 9:00 with R5000 worth of melamine board (not covered or protected in any way) on the back of a truck loaded with building sand. Most of the more expensive board was scratched and some boards were chipped. I showed the guys delivering the board and they said they would take it back, but we were already a day behind schedule and had no more time for the builders delivery systems shenanigans. After inspection of the rest of the board we discovered that 4 important pieces of board were cut the incorrect size so guess what another trip to builders delaying us even further! 21/12/2019 The manager on duty at the time promised to discount our next purchase of counter tops that we would be purchasing in the next day or two for the inconvenience. He said we must just let him know when we arrive and he will sort us out. On the 23/12/2019 we went to builders Newmarket to purchase the counter tops we were promised discount on, just to get told buy a different manager that the counter tops are already on promotion he cannot offer any discount. Personally I believe the discount on our next purchase was only offered to shut us up and to get us to come back to their store. We managed to finish the kitchen on time although we had to pay workers overtime and give our customer a discount for scratched and chipped cabinets patched with wood filler. In future I will be using Plaza boards and advise any customers who want to use the services of Builders Newmarket to be very careful.
Thanks for your feedback.
I'm sorry to hear the experience you had, please allow me to address this with our team in-store.
I tried calling you earlier to get the details of the manager you spoke to, please note that I will be contacting you with feedback after I've had the discussion with our team. I will also ensure that we look into this with our dispatch team to ensure that our delivery service is improved.
Thanks for making me aware of this and for being our loyal customer, I will remain in contact with you.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear the experience you had, please allow me to address this with our team in-store.
I tried calling you earlier to get the details of the manager you spoke to, please note that I will be contacting you with feedback after I've had the discussion with our team. I will also ensure that we look into this with our dispatch team to ensure that our delivery service is improved.
Thanks for making me aware of this and for being our loyal customer, I will remain in contact with you.
Regards,
Josh
