RA
Ross A
1 reviews | Active since Jul 2019
05 Oct 2023, 10:16
Builders Warehouse Constantia Berg never fails to disappoint
Order number: *** I was asked by the manager of the Constantia Berg Builders Warehouse to place an order online for a shower enclosure I was looking to purchase due to the Constantia Berg branch not having stock. I was told there were 6 in stock at the Somerset Wes branch and if I placed my order online through the Constantia Berg branch that they would collect the shower enclosure and deliver this week. My order states delivery will take place on 17th Oct.? I have sent a number of emails with no response. Builders Warehouse Constantia Berg never fails to disappoint
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Replies (20)0
Replies (20)
Builders Warehouse's replyOfficial
05 Oct 2023, 10:37Hi Ross,
Thank you so much for taking my call.
I will be looking into the delivery for you and I will get back to you as soon as possible. JF
Thank you so much for taking my call.
I will be looking into the delivery for you and I will get back to you as soon as possible. JF
Builders Warehouse's reply05 Oct 2023, 10:37
Official
Hi Ross,
Thank you so much for taking my call.
I will be looking into the delivery for you and I will get back to you as soon as possible. JF
Thank you so much for taking my call.
I will be looking into the delivery for you and I will get back to you as soon as possible. JF
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Ross A's updateReviewer Update
06 Oct 2023, 09:35JF, I am still waiting for your feedback?
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Ross A's update06 Oct 2023, 09:35
Reviewer Update
JF, I am still waiting for your feedback?
Builders Warehouse's replyOfficial
06 Oct 2023, 10:38Hi Ross,
I'm sorry you haven't received feedback yet.
I'll follow up and we'll be in touch.
Kind regards,
AO
I'm sorry you haven't received feedback yet.
I'll follow up and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply06 Oct 2023, 10:38
Official
Hi Ross,
I'm sorry you haven't received feedback yet.
I'll follow up and we'll be in touch.
Kind regards,
AO
I'm sorry you haven't received feedback yet.
I'll follow up and we'll be in touch.
Kind regards,
AO
Builders Warehouse's replyOfficial
06 Oct 2023, 11:41Hi Ross,
Thank you so much for taking my call. JF
Thank you so much for taking my call. JF
Builders Warehouse's reply06 Oct 2023, 11:41
Official
Hi Ross,
Thank you so much for taking my call. JF
Thank you so much for taking my call. JF
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Ross A's updateReviewer Update
09 Oct 2023, 11:43JF, do you have a delivery date for me yet? Or is the “delivery truck still broken down”?
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Ross A's update09 Oct 2023, 11:43
Reviewer Update
JF, do you have a delivery date for me yet? Or is the “delivery truck still broken down”?
Builders Warehouse's replyOfficial
09 Oct 2023, 12:36Hi Ross,
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply09 Oct 2023, 12:36
Official
Hi Ross,
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
RA
Ross A's updateReviewer Update
10 Oct 2023, 09:32Another day has passed, I am still waiting for you to get in touch AO? Please provide me with a confirmed delivery date. There was stock of the shower enclosure at your Somerset branch when I placed the order, why is Builders Warehouse struggling so much?
RA
Ross A's update10 Oct 2023, 09:32
Reviewer Update
Another day has passed, I am still waiting for you to get in touch AO? Please provide me with a confirmed delivery date. There was stock of the shower enclosure at your Somerset branch when I placed the order, why is Builders Warehouse struggling so much?
Builders Warehouse's replyOfficial
10 Oct 2023, 09:40Hi Ross,
Apologies for the delay.
The delivery date shows the 17th October 2023 and our team is in the process of sourcing the stock from the BWH Helderberg store.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
Apologies for the delay.
The delivery date shows the 17th October 2023 and our team is in the process of sourcing the stock from the BWH Helderberg store.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
Builders Warehouse's reply10 Oct 2023, 09:40
Official
Hi Ross,
Apologies for the delay.
The delivery date shows the 17th October 2023 and our team is in the process of sourcing the stock from the BWH Helderberg store.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
Apologies for the delay.
The delivery date shows the 17th October 2023 and our team is in the process of sourcing the stock from the BWH Helderberg store.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
RA
Ross A's updateReviewer Update
10 Oct 2023, 11:43Thanks for your reply AO. As per my message that started this thread, I am well aware the delivery date says the 17th but I was promised by Builders Warehouse Constantia Berg that I would receive delivery last week. Your staff shouldn't make promises Builders Warehouse cant live up to, I planned the construction of my shower based on this promise. I am now sitting without a shower.
RA
Ross A's update10 Oct 2023, 11:43
Reviewer Update
Thanks for your reply AO. As per my message that started this thread, I am well aware the delivery date says the 17th but I was promised by Builders Warehouse Constantia Berg that I would receive delivery last week. Your staff shouldn't make promises Builders Warehouse cant live up to, I planned the construction of my shower based on this promise. I am now sitting without a shower.
Builders Warehouse's replyOfficial
10 Oct 2023, 12:13Hi Ross,
I understand and I'm sorry for the inconvenience caused.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
I understand and I'm sorry for the inconvenience caused.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
Builders Warehouse's reply10 Oct 2023, 12:13
Official
Hi Ross,
I understand and I'm sorry for the inconvenience caused.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
I understand and I'm sorry for the inconvenience caused.
As soon as we receive the stock, our team will contact you.
Kind regards,
AO
RA
Ross A's updateReviewer Update
17 Oct 2023, 10:38AO, it’s the 17th as per the delivery date I was given when placing the order, I am still waiting for my order and I am still waiting for your to hear from your team??
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Ross A's update17 Oct 2023, 10:38
Reviewer Update
AO, it’s the 17th as per the delivery date I was given when placing the order, I am still waiting for my order and I am still waiting for your to hear from your team??
Builders Warehouse's replyOfficial
17 Oct 2023, 11:09Hi Ross,
I will check with our dispatch team and get back to you with any information I may receive. JF
I will check with our dispatch team and get back to you with any information I may receive. JF
Builders Warehouse's reply17 Oct 2023, 11:09
Official
Hi Ross,
I will check with our dispatch team and get back to you with any information I may receive. JF
I will check with our dispatch team and get back to you with any information I may receive. JF
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Ross A's updateReviewer Update
17 Oct 2023, 13:24What’s the update JF?
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Ross A's update17 Oct 2023, 13:24
Reviewer Update
What’s the update JF?
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Ross A's updateReviewer Update
17 Oct 2023, 14:13JF/AO, I’m still waiting for an update?
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Ross A's update17 Oct 2023, 14:13
Reviewer Update
JF/AO, I’m still waiting for an update?
Builders Warehouse's replyOfficial
17 Oct 2023, 14:43I am in communication with our team regarding your order. JF
Builders Warehouse's reply17 Oct 2023, 14:43
Official
I am in communication with our team regarding your order. JF
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Ross A's updateReviewer Update
18 Oct 2023, 11:22JF are we still on track for delivery today, please can you give me a time?
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Ross A's update18 Oct 2023, 11:22
Reviewer Update
JF are we still on track for delivery today, please can you give me a time?
Builders Warehouse's replyOfficial
18 Oct 2023, 11:32Hi Ross,
They just collected the Corner entry shower from the Paarl store. We will contact you with regards to the delivery. JF
They just collected the Corner entry shower from the Paarl store. We will contact you with regards to the delivery. JF
Builders Warehouse's reply18 Oct 2023, 11:32
Official
Hi Ross,
They just collected the Corner entry shower from the Paarl store. We will contact you with regards to the delivery. JF
They just collected the Corner entry shower from the Paarl store. We will contact you with regards to the delivery. JF
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Ross A's updateReviewer Update
18 Oct 2023, 15:02Still waiting to be contacted with regards to my delivery JF
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Ross A's update18 Oct 2023, 15:02
Reviewer Update
Still waiting to be contacted with regards to my delivery JF
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Ross A's updateReviewer Update
19 Oct 2023, 07:31JF, we are sitting on the 19th now and I am yet to receive delivery?
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Ross A's update19 Oct 2023, 07:31
Reviewer Update
JF, we are sitting on the 19th now and I am yet to receive delivery?
Builders Warehouse's replyOfficial
20 Oct 2023, 14:13Hi Ross,
I have followed up with our team and they advised the order was delivered.
Please advise if you have received the order. JF
I have followed up with our team and they advised the order was delivered.
Please advise if you have received the order. JF
Builders Warehouse's reply20 Oct 2023, 14:13
Official
Hi Ross,
I have followed up with our team and they advised the order was delivered.
Please advise if you have received the order. JF
I have followed up with our team and they advised the order was delivered.
Please advise if you have received the order. JF