Builder's Warehouse consistent in poor customer service

Customer assistance on the floor at the Parow Builder's Warehouse branch is consistently poor. It is as if when you walk into the store, that the assistants just disappear. The reason why I am highlighting this issue as there is always no response from their head office and the service remains on every visit. This time I needed a pool timer. At the pool section, I had to find someone to assist me as there were no assistant available. The person immediately said they do not stock it. I indicated that it is advertised on their on line brochure. He said I have to check the branch as products differ from branch to branch. I indicated it was under Parow. He then told me to go and check at the garden equipment side and left. Obviously I never found it there. Before leaving the store, I decided to go to the electrical side. I interrupted two assistants conversation in the aisle and asked for assistance. I was brushed off and shown to the counter of the electrical side, obviously, where no one was present. I then browsed through the shelves and for the first time in history, ever, an assistant, ****er, came up to me and asked if he could assist. I was surprised and told him about the assistance at this store. He indicated that there are so many people who complains, but he would like to make a difference. It seems like management don't really care and should allow this assistant to teach all the staff how to manage customers, including management. ****er knew exactly what I required and took me to the cabinet and explained the product to me. Maybe their management should visit Brights Hardware, we you are greeted and assisted when you enter the store. A true customer related store.