HE
Hannes E
1 reviews | Active since Aug 2016
29 May 2026, 13:26
Builders Warehouse concrete mix *******
Today I needed to buy concrete mix and looked on the internet and saw the price is R38 at Builder Warehouse so I went and bought 18 bags only to see afterwards that they charged me R55. I phoned them and got a bul**** story about buying it online and that they try to compete with Leroy Merlin. Now I will drive to Leroy to go and buy it for R38 without any bul****. The more I buy from Builders the less I want to deal with them.
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Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
29 May 2026, 13:34Hi Hannes,
Thank you for contacting us.
We strive to make all of our customers' shopping experiences pleasant, and I'm sorry this was not the case with you.
We will look into this and address it so that we can put measures in place to improve on the service received.
Regards,
BB
Thank you for contacting us.
We strive to make all of our customers' shopping experiences pleasant, and I'm sorry this was not the case with you.
We will look into this and address it so that we can put measures in place to improve on the service received.
Regards,
BB
Builders Warehouse's reply29 May 2026, 13:34
Official
Hi Hannes,
Thank you for contacting us.
We strive to make all of our customers' shopping experiences pleasant, and I'm sorry this was not the case with you.
We will look into this and address it so that we can put measures in place to improve on the service received.
Regards,
BB
Thank you for contacting us.
We strive to make all of our customers' shopping experiences pleasant, and I'm sorry this was not the case with you.
We will look into this and address it so that we can put measures in place to improve on the service received.
Regards,
BB
HE
Hannes E's updateReviewer Update
29 May 2026, 15:49Hi BB
Sorry but this is just words to try and pacify so unless you offer me a refund on the difference that I had to pay more then I still feel shafted. I went to Leroy to go and buy 20 bags more and paid R38 / bag and all their other premixes are R38 where yours is R55. I looked on the internet before going to our local store (Lambton) expecting to pay R38 but never paid attention as I as in a hurry with my builders waiting at home only then i saw but they were already using it and trying to phone the store (Desmond) I would have gotten more logic from my grandson. Sorry but this to me is the only way you can sort this out.
Regards
Hannes
Sorry but this is just words to try and pacify so unless you offer me a refund on the difference that I had to pay more then I still feel shafted. I went to Leroy to go and buy 20 bags more and paid R38 / bag and all their other premixes are R38 where yours is R55. I looked on the internet before going to our local store (Lambton) expecting to pay R38 but never paid attention as I as in a hurry with my builders waiting at home only then i saw but they were already using it and trying to phone the store (Desmond) I would have gotten more logic from my grandson. Sorry but this to me is the only way you can sort this out.
Regards
Hannes
HE
Hannes E's update29 May 2026, 15:49
Reviewer Update
Hi BB
Sorry but this is just words to try and pacify so unless you offer me a refund on the difference that I had to pay more then I still feel shafted. I went to Leroy to go and buy 20 bags more and paid R38 / bag and all their other premixes are R38 where yours is R55. I looked on the internet before going to our local store (Lambton) expecting to pay R38 but never paid attention as I as in a hurry with my builders waiting at home only then i saw but they were already using it and trying to phone the store (Desmond) I would have gotten more logic from my grandson. Sorry but this to me is the only way you can sort this out.
Regards
Hannes
Sorry but this is just words to try and pacify so unless you offer me a refund on the difference that I had to pay more then I still feel shafted. I went to Leroy to go and buy 20 bags more and paid R38 / bag and all their other premixes are R38 where yours is R55. I looked on the internet before going to our local store (Lambton) expecting to pay R38 but never paid attention as I as in a hurry with my builders waiting at home only then i saw but they were already using it and trying to phone the store (Desmond) I would have gotten more logic from my grandson. Sorry but this to me is the only way you can sort this out.
Regards
Hannes
Builders Warehouse's replyOfficial
29 May 2026, 16:18Hi Hannes,
Thank you for your feedback. I'm sorry you feel this way.
Our pricing online and in store can vary.
You can view more details by clicking the link https://www.builders.co.za/website-terms-conditions-occ.
Once again I'm sorry for the frustration and inconvenience caused.
Regards,
BB
Thank you for your feedback. I'm sorry you feel this way.
Our pricing online and in store can vary.
You can view more details by clicking the link https://www.builders.co.za/website-terms-conditions-occ.
Once again I'm sorry for the frustration and inconvenience caused.
Regards,
BB
Builders Warehouse's reply29 May 2026, 16:18
Official
Hi Hannes,
Thank you for your feedback. I'm sorry you feel this way.
Our pricing online and in store can vary.
You can view more details by clicking the link https://www.builders.co.za/website-terms-conditions-occ.
Once again I'm sorry for the frustration and inconvenience caused.
Regards,
BB
Thank you for your feedback. I'm sorry you feel this way.
Our pricing online and in store can vary.
You can view more details by clicking the link https://www.builders.co.za/website-terms-conditions-occ.
Once again I'm sorry for the frustration and inconvenience caused.
Regards,
BB
HE
Hannes E's updateReviewer Update
29 May 2026, 16:33Just not good enough this is a pathetic response. I really expected more from Builders but again just feulled my desire not to shop there again
HE
Hannes E's update29 May 2026, 16:33
Reviewer Update
Just not good enough this is a pathetic response. I really expected more from Builders but again just feulled my desire not to shop there again
Builders Warehouse's replyOfficial
29 May 2026, 17:59Hi Hannes,
Thank you for your feedback.
I'm sorry for the service you've received.
Our pricing can vary between our online platform and our store, as shown in our T&Cs.
Should you have any remaining sealed bags, you can return them to the store, and our team will assist you with processing a refund for the items.
Please let us know if you need assistance with anything else.
Regards,
BB
Thank you for your feedback.
I'm sorry for the service you've received.
Our pricing can vary between our online platform and our store, as shown in our T&Cs.
Should you have any remaining sealed bags, you can return them to the store, and our team will assist you with processing a refund for the items.
Please let us know if you need assistance with anything else.
Regards,
BB
Builders Warehouse's reply29 May 2026, 17:59
Official
Hi Hannes,
Thank you for your feedback.
I'm sorry for the service you've received.
Our pricing can vary between our online platform and our store, as shown in our T&Cs.
Should you have any remaining sealed bags, you can return them to the store, and our team will assist you with processing a refund for the items.
Please let us know if you need assistance with anything else.
Regards,
BB
Thank you for your feedback.
I'm sorry for the service you've received.
Our pricing can vary between our online platform and our store, as shown in our T&Cs.
Should you have any remaining sealed bags, you can return them to the store, and our team will assist you with processing a refund for the items.
Please let us know if you need assistance with anything else.
Regards,
BB