Builders Warehouse City (Ysterplaat)

I placed an order on the 21/09/2023 (Order# ***). Today is 28/09/2023, and I'm still waiting for my items to be delivered. I received a message saying they would deliver on 25/09/2023. That never happened. I telephoned the branch (Builders Warehouse City - Ysterplaat) on 26/09/2023, and I was told they would deliver on 27/09/2023. That never happened. I telephoned again and was told they had a "technical problem" and was unable to deliver. They could've notified me because I had to take off from work to be at home. I was told they will deliver on 28/09/2023. That never happened.

I telephoned the branch again and I was transferred to at least five different people. I asked each of them in a calm and respectful tone if I could speak to the branch manager and all of them transferred me to the wrong person. Some people even responded to my question as if they didnt know what a branch manager is. Come to think of it now, it seems like none of them knows what a branch manager is. Eventually I was cut off after holding at least 15 minutes. I telephoned customer service again and I was told someone at the Ysterplaat branch said the items will be delivered tomorrow (29/09). This is totally unprofessional and unacceptable on Builders Warehouse part. What are the people doing there if they can't even get an online order right? I am disgusted in the Ysterplaat branch and their poor customer service. I will not support them ever again.