Builders Warehouse Chris Hani Crossing Mall, *****

Went there with my husband on the 27th/02/2022 and bought Castrol Oil 5 Litre and got double charged for it by the cashier for R465 when i went back to show them the sms notification i was told that it would reverse in a few minutes the second charge i should leave my contact number with them so they can call after 30 minutes to check if it did reverse we then decided to sit and wait at the packing lot for that 30 minutes but it did not reverse, a person called after 2 hours and said on their system it says it has cancelled and we should receive the reversal before the end of the day but it did not, the following day we went back and spoke to Thembeni Nkosi and she gave us her email address to send the bank statement and notification of witch we did but till today i still have not received any feedback or response regarding my money, I know cashiers do this especially month end to unsuspecting customers but i never thought a building material company would do this, I am so mad and fed up with these people because it is my money mxm.