JW
James W
1 reviews | Active since Jun 2010
13 May 2020, 19:39
Builders Warehouse Centurion Bad Service - Online Store
First time I used the online service. Terrible experience as item description and pictures are misleading and wrong. Then you pay for items they say they have stock and after payment delivery is only 10 days later. Then suddenly there is not stock of some items and they delay delivery further. After complaining the deliver items but wrong items supp**** and no way do the answer your complaints or help you at all. Biggest mistake I made. Should have gone to Chamberlains. Follow your gut. Always bad service from Builders :(
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Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
14 May 2020, 08:27Hi James
Thank you for bringing the above to our attention.
I'm sorry that we weren't able to deliver your order as expected and for the service received. Please allow me to follow up on this for you and I will revert with feedback.
Kind Regards
Kurt
Thank you for bringing the above to our attention.
I'm sorry that we weren't able to deliver your order as expected and for the service received. Please allow me to follow up on this for you and I will revert with feedback.
Kind Regards
Kurt
Builders Warehouse's reply14 May 2020, 08:27
Official
Hi James
Thank you for bringing the above to our attention.
I'm sorry that we weren't able to deliver your order as expected and for the service received. Please allow me to follow up on this for you and I will revert with feedback.
Kind Regards
Kurt
Thank you for bringing the above to our attention.
I'm sorry that we weren't able to deliver your order as expected and for the service received. Please allow me to follow up on this for you and I will revert with feedback.
Kind Regards
Kurt
JW
James W's updateReviewer Update
15 May 2020, 12:26Well, Kurt never came back to me but Glenise M did and insinuated that I'm not that clever for not knowing that base kitchen units don't come with tops although the description on their website did not mention it and the picture did not show it. Also the Centurion Manager did not get back to me as promised. Also why do they say they have stock on the online portal and immediately after paying suddenly they don't? No feedback on when I will get the items - no response because they received their money so they don't care perhaps...? And no replacement of the wrongly delivered items. Very disappointed. Can I AT LEAST get my money back for items payed but not delivered so I can buy them from somebody than can actually be trusted?
JW
James W's update15 May 2020, 12:26
Reviewer Update
Well, Kurt never came back to me but Glenise M did and insinuated that I'm not that clever for not knowing that base kitchen units don't come with tops although the description on their website did not mention it and the picture did not show it. Also the Centurion Manager did not get back to me as promised. Also why do they say they have stock on the online portal and immediately after paying suddenly they don't? No feedback on when I will get the items - no response because they received their money so they don't care perhaps...? And no replacement of the wrongly delivered items. Very disappointed. Can I AT LEAST get my money back for items payed but not delivered so I can buy them from somebody than can actually be trusted?
Builders Warehouse's replyOfficial
15 May 2020, 13:13Hi James
We are currently following up on this and will keep in touch.
Kind Regards
Kurt
We are currently following up on this and will keep in touch.
Kind Regards
Kurt
Builders Warehouse's reply15 May 2020, 13:13
Official
Hi James
We are currently following up on this and will keep in touch.
Kind Regards
Kurt
We are currently following up on this and will keep in touch.
Kind Regards
Kurt
JW
James W's updateReviewer Update
25 May 2020, 13:16The branch manager did eventually come back to me, apologized and said that some of the items as per their website was in fact not available - so why then show on the website that it is...? Nevertheless, it was agreed that I get refunded by the end of the week for the items outstanding and that never happened... So what must a customer do to get the required service and your money back?
JW
James W's update25 May 2020, 13:16
Reviewer Update
The branch manager did eventually come back to me, apologized and said that some of the items as per their website was in fact not available - so why then show on the website that it is...? Nevertheless, it was agreed that I get refunded by the end of the week for the items outstanding and that never happened... So what must a customer do to get the required service and your money back?