PH
Philip H

1 reviews | Active since Jan 2022

03 Oct 2023, 14:53

Builders Warehouse, Castle Gate

I shop regularly at the relatively new BWH at the Castle Gate Mall in Pretoria; in the beginning everything was fine but recently whenever I go there, many of the shelves are empty awaiting new stock to be delivered. It appears that whoever is responsible for re-ordering stock is not monitoring what needs to be re-ordered before their current stock runs out.

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply03 Oct 2023, 14:58
Official
Hi Philip, 

Thank you for bringing this to our attention.

I'm sorry for the experience you've had at our store.

We'll ensure that the necessary steps are taken to better the experience for you.

I'll escalate this and we will be in touch.

Regards,
BB
Builders Warehouse
Builders Warehouse's reply04 Oct 2023, 12:24
Official
Hi Philip,

Thank you for taking my call.

Feedback like this helps us constantly improve our customer experiences by knowing what we can work on. 

Please let us know should you need anything else.

Regards,
BB