Builders Warehouse Cash Account *****

I have been using my Builders Warehouse cash account for over a year to keep track of my transactions, recently I made a purchase at Builders Warehouse Northring and paid by debit card, two loads of the order was delivered, I requested that they hold the last load of delivery because I had limited space, they advised me that they would refund the undelivered load amount back into my Builders card and rebook when I am ready.

On 14 October 2024 amount of R1773 was refunded on top of what I already had in my account making my balance R5142, I made a purchase of R129 and cashed out R2000 at the fourways branch. On the 16/17 October the stock was re-booked, the refund amount of R1773 plus my balance of R1244 was taken out of my account and my account left at - R385.

I placed another order on Saturday paid by debit card. Today, I received a call from Builders warehouse Northriding , to notify me that my cash account has exceeded it's credit limit and it at - R8000. Rose from Builders Warehouse Northriding, has been extremely helpful with tracking and releasing my order dispite all the issues but the issues seems to be a debtor department issue.

I have reported this to the call center and it was escalated to the debtors department last week but I still have no answers!!!

Seems like my account has been converted to a credit account without my consent?

Why is money taken out of my account without any my consent and knowledge?

What happened to my balance prior to the refund?

Customer no. ***