FP
Francois P

1 reviews | Active since Mar 2009

14 Nov 2019, 15:56

Builders Warehouse Cape Gate SUCK

This is probably the worst store ever. Staff is unfriendly, has no knowledge of the products, and has NO interest in the customers. No staff is available to assist. Today 4 staff members was standing at the plumbing counter happily chatting away with no interest to assist customers. I walked pass them several times and not one of the 4 could care. I must admit the one was to busy on his phone to acknowledge customers, obviously on WhatsApp. I have complained to their call centre previously but ever since then service deteriorated so do not dare to complain again. The store management obviously encourage this behaviour. This is not isolated cases staff in the yard is even worst to the extend that one of the securities had to assist me with bags of cement on a previous occasion. As a matter of fact the securities in the yard manages and coordinate staff else they would be lost and the yard would be a total mess.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply14 Nov 2019, 16:05
Official
Hi Francois

I tried calling you now but there was unfortunately no answer.

I was calling to firstly apologize to you for the manner in which you were treated when visiting our Cape gate store. I have escalated the matter to our management team so that these behaviors can be addressed. Should you require further assistance please feel free to contact me at any time.

Kind Regards
Kurt