1 reviews | Active since Mar 2009
Builders Warehouse Cape Gate SUCK
This is probably the worst store ever. Staff is unfriendly, has no knowledge of the products, and has NO interest in the customers. No staff is available to assist. Today 4 staff members was standing at the plumbing counter happily chatting away with no interest to assist customers. I walked pass them several times and not one of the 4 could care. I must admit the one was to busy on his phone to acknowledge customers, obviously on WhatsApp. I have complained to their call centre previously but ever since then service deteriorated so do not dare to complain again. The store management obviously encourage this behaviour. This is not isolated cases staff in the yard is even worst to the extend that one of the securities had to assist me with bags of cement on a previous occasion. As a matter of fact the securities in the yard manages and coordinate staff else they would be lost and the yard would be a total mess.
I tried calling you now but there was unfortunately no answer.
I was calling to firstly apologize to you for the manner in which you were treated when visiting our Cape gate store. I have escalated the matter to our management team so that these behaviors can be addressed. Should you require further assistance please feel free to contact me at any time.
Kind Regards
Kurt
I tried calling you now but there was unfortunately no answer.
I was calling to firstly apologize to you for the manner in which you were treated when visiting our Cape gate store. I have escalated the matter to our management team so that these behaviors can be addressed. Should you require further assistance please feel free to contact me at any time.
Kind Regards
Kurt
