RW
Roscoe W
1 reviews | Active since Apr 2012
31 May 2020, 18:51
Builders Warehouse - cant support if they are stupid!
How do you support a business that doesn't work? I attempted to exchange my empty gas cylinder for a full one. First the assistant advises the nozzle for the 9kg cylinder is broken. So I say to him this is a brand new clean bottle and I will exchange it for a full one. His answer puzzled me. They have a list of only certain canisters that they can accept. The manager agreed with me that it is foolish but those were the rules. *****s in charge of sales!
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Builders Warehouse's replyOfficial
11 Jun 2020, 12:19Hi Roscoe,
Thanks for your feedback.
I'm sorry to hear the above and I can understand how frustrating it must have been. The services we have are important to all our customers and I do understand where you're coming from.
We have a set of rules in place when it comes to the kinds of cylinders and the conditions we can exchange them in. It has to be an Afrox certified cylinder and it needs to be in the original working condition you purchased it in.
Please feel free to private message me the Builders store, your email, and contact number if you'd like further assistance with this matter. I want to ensure that we are offering you our best service at all times.
Thanks for taking the time to share this with us, I look forward to your reply.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the above and I can understand how frustrating it must have been. The services we have are important to all our customers and I do understand where you're coming from.
We have a set of rules in place when it comes to the kinds of cylinders and the conditions we can exchange them in. It has to be an Afrox certified cylinder and it needs to be in the original working condition you purchased it in.
Please feel free to private message me the Builders store, your email, and contact number if you'd like further assistance with this matter. I want to ensure that we are offering you our best service at all times.
Thanks for taking the time to share this with us, I look forward to your reply.
Regards,
Joshua
Builders Warehouse's reply11 Jun 2020, 12:19
Official
Hi Roscoe,
Thanks for your feedback.
I'm sorry to hear the above and I can understand how frustrating it must have been. The services we have are important to all our customers and I do understand where you're coming from.
We have a set of rules in place when it comes to the kinds of cylinders and the conditions we can exchange them in. It has to be an Afrox certified cylinder and it needs to be in the original working condition you purchased it in.
Please feel free to private message me the Builders store, your email, and contact number if you'd like further assistance with this matter. I want to ensure that we are offering you our best service at all times.
Thanks for taking the time to share this with us, I look forward to your reply.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the above and I can understand how frustrating it must have been. The services we have are important to all our customers and I do understand where you're coming from.
We have a set of rules in place when it comes to the kinds of cylinders and the conditions we can exchange them in. It has to be an Afrox certified cylinder and it needs to be in the original working condition you purchased it in.
Please feel free to private message me the Builders store, your email, and contact number if you'd like further assistance with this matter. I want to ensure that we are offering you our best service at all times.
Thanks for taking the time to share this with us, I look forward to your reply.
Regards,
Joshua