Builders Warehouse (BWH) rejected a return of my goods that were less than a month

I bought 2 items of EUROLUX FLU T8 58W C/W on the 25th of January 2025. Today the (19th of February 2025) I tried to return them because the electricians suggested that I upgrade to LED lights. When l tried returning them , I was informed that these lights have been damaged and l cannot return them because they seem to have been used before. However, l never used them. The store manager & the Builders team then argued suggesting that my electricity system might have burnt them yet l told them that l never even attempted using them.

I told them to come with me to my house to verify if my lighting system was faulting as l mentioned that l have the electrician at home (my home is literally) approximately less than a kilometer from BWH Strubens Valley. They refused. I then asked them what should l do in this situation because l have the slip and all reasonable evidence that l could not use these lights as l was unable to put them up myself that is why l had to get an electrician to come assist.

They refused to help me further with the return of these lights. I then proceeded with purchasing 2 items of LIGHTWORX LED TUBE 1.5M 24W CW which the electrician managed to fit with no issues.

However, l am not happy with the fact that l bought EUROLUX FLU T8 58W C/W lights that when l tried returned they rejected. This was in a period of about 3 weeks . If this is how Builders treats its customers, l am disappointed.

I am only imagining what would have happened in a situation whereby these lights were very expensive. Also, they l am not sure of any of their policies that says you can not return lights back or swap them or etc. Also, I stand to be corrected but l don't know of any of their policies that stipulates on the time frame on when l am allowed to return goods like faulty lights. I had my electronic invoice in order but they rejected everything.

I am very very much disappointed in your service and response. If l had damaged the lights or even used the lights myself , l would have understood but l feel cheated/****** by Builders on this situation.

Maybe to help my self and help other shoppers, please be careful next time you buy lights at Builders. My recommendation to the Builders management and team is that rather have a lights testing system to avoid similar issues if you are going to reject goods that are being returned. Otherwise, you make it difficult for us to prove that when l purchased this product, it was in this condition. Because at the end of the day l felt stupid as l could not prove to you that it was not my fault. Now l have to suffer the consequences of whoever's negligence it is.

Besides, maybe l should just forget about shopping at Builders in the further and try other competitor shops.

I the store Manager (Genius Moyo) could not help further as he also thought l had used these lights and this was my fault.