Builders Warehouse - bunch of *********** idiots

I ordered a product online and was told it would be ready in 11 days as they didnt stock it. I could only order from certain stores as the store closest to me I was told ordering it was not available. I went to collect after 13 days and was told it was at the Montagu Gardens branch (I work round the corner from them but could not collect from them as it was not possible via their website). This is how Buidlers apparently work. Goods are delivered to the Montagu Gardens branch (where you cant collect) and then distributed to the branc where you can collect). I was told it would be at the branch where I can collect (Parow) on Wednesday 31 July. I drove back home early Thursday morning so it would have worked out perfectly - had Builders kept to their promise. I am now trying to get a refund but even that is proving to be difficult. Buidlers motto should be - we promise you the earth and deliver you a molehill.