VH
Vuvu H
1 reviews | Active since Dec 2016
16 Feb 2024, 22:23
BUILDERS WAREHOUSE - Buffelsfontein Road and 17th Avenue Poor Service
I placed an order on Tuesday 13 February, on the 15 February I received a notification that my order is out for delivery. Today 16 February at 15:13 I received a call from a Builders trying to arrange a delivery for tomorrow. I inform them that tomorrow I need the order delivered by 9 am. The lady said she will check and get back to me. At 15:41 pm she calls me back to say they make use of couriers to deliver on Saturday and they cannot give me a time of delivery.
I asked for the manager and between telling me they did go to my house yesterday and that they can only deliver on Monday at 9am. When I asked to cancel the order and immediate payment of my money back, he tells me it will take 3 days.
This is poor service.
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
17 Feb 2024, 10:37Hi Vuvu,
Thank you for contacting us.
I'm sorry for the service you've received.
I'll escalate this matter for you. We will be in touch.
Regards
BB
Thank you for contacting us.
I'm sorry for the service you've received.
I'll escalate this matter for you. We will be in touch.
Regards
BB
Builders Warehouse's reply17 Feb 2024, 10:37
Official
Hi Vuvu,
Thank you for contacting us.
I'm sorry for the service you've received.
I'll escalate this matter for you. We will be in touch.
Regards
BB
Thank you for contacting us.
I'm sorry for the service you've received.
I'll escalate this matter for you. We will be in touch.
Regards
BB
VH
Vuvu H's updateReviewer Update
19 Feb 2024, 20:34Since Friday 17 Feb till today 19 Feb no one has reached out to me.
VH
Vuvu H's update19 Feb 2024, 20:34
Reviewer Update
Since Friday 17 Feb till today 19 Feb no one has reached out to me.
VH
Vuvu H's updateReviewer Update
20 Feb 2024, 18:32Below is Builders reply which they sent privately which is an indication that they also know that they have done nothing. if they had done something they would be [proud to responded publicly.
Thank you for contacting us.We are sorry for the service you've received.Our team has advised that they've discussed this matter with you and arranged delivery for the soonest available time.
We have a standard refund time frame of 5-7 working days, should you have cancelled your order.We have liaised with our team to ensure measures are put in place to improve customer experience.
I am not satisfied as simply speaking to your team without hearing my side is as good as nothing.
Thank you for contacting us.We are sorry for the service you've received.Our team has advised that they've discussed this matter with you and arranged delivery for the soonest available time.
We have a standard refund time frame of 5-7 working days, should you have cancelled your order.We have liaised with our team to ensure measures are put in place to improve customer experience.
I am not satisfied as simply speaking to your team without hearing my side is as good as nothing.
VH
Vuvu H's update20 Feb 2024, 18:32
Reviewer Update
Below is Builders reply which they sent privately which is an indication that they also know that they have done nothing. if they had done something they would be [proud to responded publicly.
Thank you for contacting us.We are sorry for the service you've received.Our team has advised that they've discussed this matter with you and arranged delivery for the soonest available time.
We have a standard refund time frame of 5-7 working days, should you have cancelled your order.We have liaised with our team to ensure measures are put in place to improve customer experience.
I am not satisfied as simply speaking to your team without hearing my side is as good as nothing.
Thank you for contacting us.We are sorry for the service you've received.Our team has advised that they've discussed this matter with you and arranged delivery for the soonest available time.
We have a standard refund time frame of 5-7 working days, should you have cancelled your order.We have liaised with our team to ensure measures are put in place to improve customer experience.
I am not satisfied as simply speaking to your team without hearing my side is as good as nothing.
Builders Warehouse's replyOfficial
21 Feb 2024, 12:21Hi Vuvu,
Thank you for your feedback.
We've tried reaching out on more than one occasion, however, our team was unable to get through to you.
We attempted to deliver the order on the 16th, without success.
Delivery was then arranged for the soonest date, which took place on 17th February.
I’m sorry you had such an unpleasant encounter with us. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
I'll make sure we look into this and put corrective measures in place to ensure this doesn't happen again.
If you need anything else, let us know.
Regards
BB
Thank you for your feedback.
We've tried reaching out on more than one occasion, however, our team was unable to get through to you.
We attempted to deliver the order on the 16th, without success.
Delivery was then arranged for the soonest date, which took place on 17th February.
I’m sorry you had such an unpleasant encounter with us. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
I'll make sure we look into this and put corrective measures in place to ensure this doesn't happen again.
If you need anything else, let us know.
Regards
BB
Builders Warehouse's reply21 Feb 2024, 12:21
Official
Hi Vuvu,
Thank you for your feedback.
We've tried reaching out on more than one occasion, however, our team was unable to get through to you.
We attempted to deliver the order on the 16th, without success.
Delivery was then arranged for the soonest date, which took place on 17th February.
I’m sorry you had such an unpleasant encounter with us. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
I'll make sure we look into this and put corrective measures in place to ensure this doesn't happen again.
If you need anything else, let us know.
Regards
BB
Thank you for your feedback.
We've tried reaching out on more than one occasion, however, our team was unable to get through to you.
We attempted to deliver the order on the 16th, without success.
Delivery was then arranged for the soonest date, which took place on 17th February.
I’m sorry you had such an unpleasant encounter with us. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
I'll make sure we look into this and put corrective measures in place to ensure this doesn't happen again.
If you need anything else, let us know.
Regards
BB
VH
Vuvu H's updateReviewer Update
21 Feb 2024, 12:31Let me correct you, hence I said hearing one side of the story is not enough.
On the 15 February I received a notification that my order is out for delivery. On the16 February at 15:13 I received a call from a Builders trying to arrange a delivery for tomorrow (17 February).
if you want to talk to me you can send an email and arrange a suitable time.
On the 15 February I received a notification that my order is out for delivery. On the16 February at 15:13 I received a call from a Builders trying to arrange a delivery for tomorrow (17 February).
if you want to talk to me you can send an email and arrange a suitable time.
VH
Vuvu H's update21 Feb 2024, 12:31
Reviewer Update
Let me correct you, hence I said hearing one side of the story is not enough.
On the 15 February I received a notification that my order is out for delivery. On the16 February at 15:13 I received a call from a Builders trying to arrange a delivery for tomorrow (17 February).
if you want to talk to me you can send an email and arrange a suitable time.
On the 15 February I received a notification that my order is out for delivery. On the16 February at 15:13 I received a call from a Builders trying to arrange a delivery for tomorrow (17 February).
if you want to talk to me you can send an email and arrange a suitable time.