kS
karel S

1 reviews | Active since Jun 2013

01 Dec 2024, 16:50

BUILDERS WAREHOUSE BLACK-FRIDAY *****!

Builders Warehouse are *****sters. I went online to by the 20L paint Black Friday offer and after paying and fetching it from the local branch realized that it was only 5L I purchased. That while Builders advertise the 20L for the same price, here: https://www.builders.co.za/Paint/Primer-and-Undercoat/Water-Based-Primer/Fired-Earth-Painters-Pro-Plaster-Primer-White-20-L/p/***

I did not want to make a scene at the branch because even the lady who assisted me though it was the 20L that I bought - only realizing the mistake when she could not get the barcodes to match! I also did not have the time to deal with the matter!

Think about it... Why would I buy a 5L for the same price as the 20L?

0
Replies (2)
kS
karel S's update01 Dec 2024, 16:54
Reviewer Update
My Builders complaint reference number received: 3V4Q
Builders Warehouse
Builders Warehouse's reply02 Dec 2024, 09:29
Official
Hi  Karel,

Thank you for bringing this to our attention.

I'm sorry for the service you've received.

This matter has been escalated, and we will be in touch. 

Regards
BB

Best regards,