JW
John W

1 reviews | Active since Mar 2009

18 Sept 2020, 12:45

Builders warehouse - Beware the spitting cashiers ... protect your credit cards

If you can find somewhere else to buy ... do it before you try Builders Warehouse. Just spent 2 hours collecting two trolley loads of materials (with no help from the staff - their attitude suck on a good day and I guess that today was a bad day - even worse than normal!). Get to the till and my chip card doesn't work - the cashier takes it, spits on the chip (COVID ???), rubs it and puts it back in the machine. Doesn't work. Try all 7 of my other cards - none work. Tell the lady that it is her machine. Off we go to find the supervisor - then we try another till. Same result (except that this one didn't do the spitting trick). No cards work. At this stage i get a bit picky that my credit cards have been compromised. I offer to do an EFT - no she says - will take too long. So we cancel the deal and I leave. 10 minutes up the road Amex phone to ask if I have tried to use my cards - they advise me that there is a problem with the card reader on whichever terminals were trying to access the data on the card (probably got COVID from the spit !!). I think that I will do the good thing and go back and tell the cashier - which I did. Her response ...... shrug of the shoulders and turns the other way ... thank goodness she didn't spit... 4 hours wasted .... but never again. Now I am off to Ledroy Merlin and never will I return to Builders Warehouse ....

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Replies (1)
Builders Warehouse
Builders Warehouse's reply18 Sept 2020, 13:22
Official
Hi John

Thank you for bringing the above to our attention. 

I'm terribly sorry for the experience you had when shopping with us today. What you have said is very concerning and needs to be looked into and addressed immediately. Can you please private message me the store you visited along with your email address and contact number please.

Kind Regards
Kurt