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Stephanus S
1 reviews | Active since Feb 2012
05 Dec 2018, 19:01
Builders warehouse bad service
Bought a dishwasher and a cupboard st the Boksburg branch North Rand Road. Got veryvgood service on Saturday when we bought the items. Paid for the items and for delivery. Delivery was scheduled for Tuesday, 4th December. When going to the branch on Tuesday afternoon the people was unfriendly and they delivered the cupboard after 17:30. They also told me that the dish washer would be delivered on the 5th as other people deliver the appliances. It was not delivered on the 5th. After calling the call centre several times. No explanation was given.
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Builders Warehouse's replyOfficial
06 Dec 2018, 08:03Hi Steph****,
Thank you for your feedback.
I'm sorry for the service you've received. This is surely not the type of service we want any of our customers to experience.
We will have this matter addressed with the relevant parties to ensure all corrective measures are put in place to better our customer experience.
We will be in contact with you shortly.
Kind regards,
Athena
Thank you for your feedback.
I'm sorry for the service you've received. This is surely not the type of service we want any of our customers to experience.
We will have this matter addressed with the relevant parties to ensure all corrective measures are put in place to better our customer experience.
We will be in contact with you shortly.
Kind regards,
Athena
Builders Warehouse's reply06 Dec 2018, 08:03
Official
Hi Steph****,
Thank you for your feedback.
I'm sorry for the service you've received. This is surely not the type of service we want any of our customers to experience.
We will have this matter addressed with the relevant parties to ensure all corrective measures are put in place to better our customer experience.
We will be in contact with you shortly.
Kind regards,
Athena
Thank you for your feedback.
I'm sorry for the service you've received. This is surely not the type of service we want any of our customers to experience.
We will have this matter addressed with the relevant parties to ensure all corrective measures are put in place to better our customer experience.
We will be in contact with you shortly.
Kind regards,
Athena