Builders Warehouse BAD, BAD BAD. DONT PROMOTE MANAGERS WHEN THEY DONT KNOW WHAT THEY'RE DOING!

I placed an online order on 31 May 2021. The delivery period was indicated as 3 weeks. after 3 weeks the status had not changed on the website . The customer care consultant asked me what they could do in light of the delay and i asked that the item be delivered as i no longer had a bakkie. when the branch eventually called me after customer care called to ask if they phoned, Rowena phoned and said there was no stock. she then gave me a date of 2-3 weeks. the "manager" Rowena" is inept and knows nothing about a simple follow-up call. she even argues that after my latest call that ANOTHER 3 WEEKS had passed! i phoned on 13july as this was 3 weeks later and again today and THEN only did rowena phone me back! as per rowena, the branch receives a weekly orders update, yet i had to phone to get an update!!! SHOCKING!! I EVEN spoke to Duane Sampson (ANOTHER "MANAGER")and his standard reply is that he knows nothing about it... I have requested that Feroza Joggie, the branch manager contact me. I was told that she was quarantining but she would call me. I'm still waiting for a call... this has been the worst online shopping experience