CP
Claudio P

1 reviews | Active since Mar 2020

29 Mar 2020, 03:46

Builders warehouse

Ever since the store was rearranged Builders warehouse Edenvale has actually gone backwards, Emmy specific complaint lies with the wood section, the place is so untidy, often can’t get to what you need because stock is just piled in front (for days) often no stock especially on the planks. You guys need to take a good example from your Boksburg store, it’s actually a pleasure going there even though it’s out of my way. Hell even builders express in park meadow runs rings around your Edenvale store.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply29 Mar 2020, 13:00
Official
Hi Claudio,

Thanks for bringing this to our attention.

I'm really sorry for the experiences you've had, none of our customers deserves this. I will have a look into this with our team as we don't accept this and would like to improve your shopping journey with us.

As a business, we strive to give our customers great service. It's our desire that you get the best of everything we have to offer without any exceptions. Please note that we will be in contact with you with some feedback, we want to assure you that we are doing something with your insight.

Thanks for making us aware of your concerns, we appreciate you as our loyal customer and hope to see you around soon.

Regards,
Joshua