HL
Hamish L

1 reviews | Active since Jun 2016

14 Jun 2020, 15:42

Builders Warehouse are Spammers

They are constantly sending me emails. I have firstly made sure when i opened my account that i would not receive and email communication apart from my invoices. Over the last two weeks I have been bombarded with mails asking me to get an card. When you click on unsubscribe it takes me to my online account subscription options. All of the options are not selected and have never been selected, yet i still keep on getting this *******. I sent a complaint via their website (You do not have an option to complain about the website/Email) I got a response saying i would get a notification that my account was accessed and to not worry about it, they would just be deselecting my subscriptions. If they had read my complaint they would know that all was already deselected. Builders is violating the POPI act in not having a functioning unsubscribe option, my next recourse will be to take it up with the regulators.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply14 Jun 2020, 15:59
Official
Hi Hamish 

I'm so sorry for what has happened and I can understand your frustrations.

Can you please private message me your email address and I will have a look into this for you. 

Kind Regards
Kurt

Best regards,

HL
Hamish L's update14 Jun 2020, 16:02
Reviewer Update
Hi Kurt

My mail is ***

Thanks
Hamish
Builders Warehouse
Builders Warehouse's reply15 Jun 2020, 09:09
Official
Hi Hamish

Thank you, I will have this escalated right away for you..

Kind Regards
Kurt

Best regards,