lK
lex K
1 reviews | Active since Feb 2019
09 Nov 2022, 12:05
Builder's warehouse apathy
I bought a security gate at Builder's Northgate on 7/11/22 and paid R750 for an installation. They arranged to install the gate at 9am 9/11/2022.. Needless to say they never pitched up and countless calls to their hotline only resulted in me being put on hold for so long I used up my whole monthly bundle waiting for a response. I had to take the morning off work to accommodate them and 3 hours later still waiting without a response. Pathetic attitude from poorly trained Builder's staff in my humble opinion, don't rely on these clowns, go diy
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lex K's updateReviewer Update
11 Nov 2022, 11:08So a customer services guy from builder's called Grant got back to me and arranged for their installation team to come out on Friday at 9am to do the promised and paid for installation.
Another morning off work and the team finally arrives, it's a foreigner who can barely speak english, incoherently mumbles something about needing more hinges and leaves in a huff, leaving me high and dry, gate still not installed and no idea if they coming back or not.
Unbelievable service from these clowns, a week later, out of pocket for the gate and the installation fees and still no installation.
Seems Builder's warehouse not only lies but *****s as well, the cost of doing business in SA I guess.
Another morning off work and the team finally arrives, it's a foreigner who can barely speak english, incoherently mumbles something about needing more hinges and leaves in a huff, leaving me high and dry, gate still not installed and no idea if they coming back or not.
Unbelievable service from these clowns, a week later, out of pocket for the gate and the installation fees and still no installation.
Seems Builder's warehouse not only lies but *****s as well, the cost of doing business in SA I guess.
lK
lex K's update11 Nov 2022, 11:08
Reviewer Update
So a customer services guy from builder's called Grant got back to me and arranged for their installation team to come out on Friday at 9am to do the promised and paid for installation.
Another morning off work and the team finally arrives, it's a foreigner who can barely speak english, incoherently mumbles something about needing more hinges and leaves in a huff, leaving me high and dry, gate still not installed and no idea if they coming back or not.
Unbelievable service from these clowns, a week later, out of pocket for the gate and the installation fees and still no installation.
Seems Builder's warehouse not only lies but *****s as well, the cost of doing business in SA I guess.
Another morning off work and the team finally arrives, it's a foreigner who can barely speak english, incoherently mumbles something about needing more hinges and leaves in a huff, leaving me high and dry, gate still not installed and no idea if they coming back or not.
Unbelievable service from these clowns, a week later, out of pocket for the gate and the installation fees and still no installation.
Seems Builder's warehouse not only lies but *****s as well, the cost of doing business in SA I guess.