Builders warehouse and vodapay app.

I bought some items online via the vodapay app. One item was delivered with damages on Tuesday the 4th of Jan. I immediately phoned the builders customer contact center and reported the damaged item and spoke to Anastasia Lotriet who said she will escalate the matter and someone will contact me in 24hrs, I phoned again on Thursday and was told that the matter was escalated and someone will call me. I then send an email on Friday and received an automated acknowledgement. I send a tweet to both Builders and vodapay on Saturday. Vodapay contact me and requested prove that I paid for the transaction and they later said that it was not their problem and said they will put me in touch Builders. I received a call from Builders on Saturday and again the lady said that the matter was escalated and she will not escalate it again and someone will contact me.