Builders warehouse and the F*word Staff member

A staff member at strubensvalley Branch used the f*word on me, I reported it through online complaint They called me to the shop to show them where the incident happened in the store in order to access the footage and identify the staff member The Manager promised to get back to me after viewing the footage,when I followed up after 3 days I was told it's internal they can't tell the details... I don't know if ever they seen the footage and identified the staff member as no one ever got back to me. It's been a week now as I am posting this now. From here my business goes to their competition; Leroy Merlin