Builders warehouse and Ryobi is a match made in hell.

I purchased a Ryobi grinder online from Builders. A year later, the grinder was not getting power. Took it in to builders, and expected a repair or replacement, as the grinder had a 2 year warranty. I received little communication from builders over the next month, despite numerous calls from me, and promises from them to call with feedback. Another couple of weeks later I went into the store, and they said feedback from Ryobi was that the grinder damage was due to wear and tear, and the cost to repair will be for my cost. I purchased the grinder on special for R1000, but the repair quote was R1044. The grinder was again on special for R1000. I am not a tradesman. The grinder was purchased for home use. I used the grinder no more than 5 times in the 1 year that I owned it. The only conclusions that I can draw is that Ryobi is a poor quality piece of equipment, and the company is not prepared to honor their warranty. The communication and customer service from Builder is extremely poor. It is 2 months later, and I am still waiting resolution. My last visit to builders was last weekend, where I was promised feedback this Monday. Monday has come and gone, with no effort by them to contact me. It looks like I will be making my 3rd visit to builders this weekend.