Builders Warehouse-Alberton is pathetic!

The service level at Builders Warehouse in Alberton (New Market Mall) are pathetic to say the least! I waited for over an hour to have goods from their yard loaded onto my bakkie. The loading guys reeked of alcohol and literally THREW the my goods onto the back of the bakkie. They did not bother to pack them properly. Windows were laid anyhow on the back and would have broken had i driven off with them. I was given a cracked door frame. When i complained he brought another cracked door frame. They gave me the wrong size brickforce which they dumped on the floor expecting me to loaded myself! The store manager (Yaseen Adams) refused to see me claiming he is busy, he sent the Replenishment Manager (Charles Hamilton) who was very dismissive. He didn't even bother follow through to see if i was finally assisted. He just pawned me off to the despatch manager. The despatch Manager (Given Marubini) was unbelievably arrogant! Insisting in talking to me in Tshivenda despite me informing him that I don't speak nor understand Tshivenda as I am Tswana. He was rude and obnoxious. This whole store is a joke. Customer service is non-existent! Management needs serious urgent training. I asked for a refund - which took a further 45 min to process! I will never set foot in this store again. Even a one star rating is overrated for this store!