BUILDERS WAREHOUSE ALBERTON IS *****ING MYFAMILY OFF R4000+ FOR THEIR STUFFS MIS-INFORMATION

On the 11/07/2023 my mom and I went looking for Roller blinds at Builders warehouse New Market in Alberton. As the size was small it had to be ordered from their supplier. We went to the shop with the window measurements as 35cm inside the frame and the lady at the décor desk told us that they are obligated to take off a few cm’s from the original measurements to make way for installation and said she will just take off 1cm, making the measurement 34cm. During this conversation we more than once confirmed with her that the 34cm will be the size of the material covering the window and not the top steel part holding the material and she agreed. About a month later, we went to pick up the order only to discover the 34cm was made as the size of the steel part holding the roller and the blind material itself as about 30cm which was too small for our window. When we took this back to the shop, after being taken from pillar to post for almost 2months, they send someone to measure and the guy measured 40cm which was t outside frame of our window, instate of the inside and the store called my mom and told her that we made a mistake and they can’t do anything for us despite us telling them that the 40cm measurement was taken outside the frame and the 40cm size will scratch the side of the doors attached to the window, which if the reason we had said 35cm. Now because of their mis-informed staff, we have lost R4000+ and are being told we need to pay the full price for any further adjustment, while the store is still keeping the wrong size blinds.