1 reviews | Active since Apr 2017
Builders Warehouse Alberton and Glen Eagles disgusting service.
<p>I went to BWH Alberton on Wednesday 05/04/2017 and asked for a replacement belt for my Ryobi Handyline HBDS-350 sanding machine that I had bought from BWH Glen Eagles approxmately a year and a half ago, only to be told that this is a specialized product that would have to be ordered. Really????????</p> <p>I decided to try BWH Glen Eagles today Thursday 06/04/2017 and it was loads worse than yesterday.</p> <p>Firstly, they had none of the PVC electrical items I needed to use with my 20mm conduit. I then proceeded to the power tool section to see if they had the (So Called Specialized) belt I am lookig for for my sander. No stock there either. I then decided to go to the fastner section where the bolts, nuts,*****s and so on are kept. Well, this took it to another level all together. After helping myself in selecting what I was looking for, I waited for the best part of 20 mins for someone to assist me in giving me pricing so that I could be on my way. It was literally like being caught up in a zombie apocalypse. Every single person that I had asked for assistance simply ignored me and carried on aimlessly on their way. I was eventually assisted by some poor chap that clearly did not work in that division as he had to keep asking the person at the key cutting station how to use the scale that prints the price tags. I am sorry, but this is not the kind of service one would expect from an entity such as masstores. Totally disgusted.</p>
Hi Peter,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Peter,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
