Builders Warehouse a pensioners NO GO!

I am disgusted and upset by the service from Builders Warehouse. I went to B W Gezina branch this morning (Wednesday 20 May 2020). Found the store cluttered with many isles blocked by unattended trolleys with stuff to be packed onto shelves. Staff not very helpful and I had to search for most of the items I wanted to purchase myself. Eventually, I got everything I wanted. When I got to the pay point I asked for my pensioners discount (I am 71). I was told by the lady at the pay point that I need a Builders Warehouse Card to qualify for a pensioners discount, despite me showing her my ID. When I asked her since when this arrangement is in place, she rep**** since this morning (Wednesday 20 May 2020) and that I should go to the info counter to obtain a card and this after having been standing in a queue for more than ten minutes. Now I must go and stand in another queue, and then back to the paypoint queue!!! Needless to say, I left B W Gezina without the stuff that I wanted to purchase (R5 000.00+ worth) and went to another hardware store in the area who appreciated my purchases and treated me courteously. I will not ever buy from B W again even if I have to pay more at another dealer. What utter nonsense. Why do I need to have a Builders Warehouse card to qualify for my pensioners discount??? And BTW your sanitation sucks.