VL
Velani L

1 reviews | Active since Aug 2021

20 Feb 2025, 08:33

Builders Warehouse a dissapointment

Builders promised delivery within a week, yet I'm now approaching the end of the second week with nothing. Despite multiple emails and calls, I’ve received no response. I even had to pay a contractor for a wasted trip because I was assured my items were on the way. Then, I was told delivery was finally happening—I took a day off work, and still, nothing arrived. This experience has been frustrating, costly, and disappointing. If you're ordering online, give yourself at least a month to avoid the hassle. I certainly won’t be using them again.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply20 Feb 2025, 08:36
Official
Hi  Velani,

Thank you for bringing this to our attention. Our customer satisfaction is important to us and we do take pride in the level of service we render.

We apologize for the inconvenience caused as there is a delay with the delivery of your order.

We will follow up with the relevant department and contact you for feedback. 

Regards,
SR